How to traceroute a NexusCloud server from a phone and Windows¶

Traceroute shows the path your connection takes from your device to a NexusCloud server, along with the latency at each hop. It's useful when the support team asks for connection diagnostics, or when you want to see where your connection is slowing down.

Traceroute from a phone (Android)¶

1. Open the Google Play Store.
2. Search for and install the NetAnalyzer app.
3. Open NetAnalyzer once it's installed.
4. On the main screen, tap the Tools button.
5. Choose the Route menu.
6. Enter your server's IP address, for example 160.250.xx.xx.
7. Tap Enter or Start.
8. Wait for the traceroute to finish.
9. Screenshot the result and send it to the support team if requested.

Traceroute from Windows¶

1. Press the Windows key on your keyboard, type cmd, then open the Command Prompt app (not from a browser).
2. In the Command Prompt window, type:

   tracert yourserverip
   

   Replace yourserverip with your server's IP address, for example tracert 160.250.xx.xx.
3. Press Enter.
4. Wait for the traceroute to finish. The result shows the list of hops from your device to the server.

Reading the results¶

• Each line represents a single hop — a device or router your connection passes through.
• The number on the right is the latency (round-trip time) in milliseconds. A large spike at a single hop usually points to the problem spot.
• A * means that hop didn't respond within the timeout. That isn't always a problem, but it can indicate a router that intentionally doesn't respond to ICMP packets.

Cheers, Team NexusCloud